Effective Date: January 1, 2025
At Reclaim Dental Milling, we are committed to delivering precision-crafted zirconia and titanium restorations. Due to the fully customized nature of our products, the following policy applies.
All restorations are custom-manufactured based on submitted digital files and case specifications.
Because of this:
Products are non-refundable once production has started.
We do not accept returns for buyer’s remorse or case cancellation after manufacturing begins.
We offer remakes under the following conditions:
Manufacturing defect Material flaw Milling error Shade mismatch (if not aligned with submitted specifications)
Remake requests must be submitted within 7 days of delivery.
Remakes will not be approved for issues resulting from:
Inaccurate or distorted digital scans
Improper tooth preparation
Incorrect margin design
Incomplete or inaccurate case instructions
Clinical adjustment errors
Cementation technique issues
Final clinical outcomes depend on proper preparation and handling by the dental professional.
To request a remake:
Email info@reclaimdentalm.com
Include your Order Number
Provide a detailed description of the issue
Attach supporting photos or documentation
Submit original case files if requested
Our technical team will review the case and respond within 1–2 business days.
In certain cases, we may request that the original restoration be returned for quality inspection before approving a remake.
Return shipping instructions will be provided if required.
If the issue is confirmed as a manufacturing defect, remake production and standard shipping will be covered by Reclaim Dental Milling.
If the issue is determined to be case-related or clinical, additional charges may apply.
Orders may be canceled only if production has not yet started.
Once milling begins, cancellations are not permitted.
Every case undergoes multi-stage inspection before shipment. Our goal is 99% first-try fit accuracy and consistent, reliable results for dental labs and clinicians nationwide.
