Privacy Policy

Privacy Policy

Effective Date: January 1, 2025

Reclaim Dental Milling LLC (“Company,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing our website or submitting a case, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

  • Full Name
  • Company / Dental Lab Name
  • Email Address
  • Phone Number
  • Billing & Shipping Address
  • Payment Information

B. Professional Information

  • License details (if required)
  • Case files (STL or other accepted formats)
  • Treatment specifications

C. Technical Information

  • IP address
  • Browser type
  • Device information
  • Cookies and usage data

2. How We Use Your Information

We use collected information to:

  • Process orders and case submissions
  • Provide dental milling services
  • Communicate regarding orders and support
  • Improve our website and services
  • Send service updates or important notifications
  • Send marketing text messages, where you have opted in
  • Comply with legal and regulatory obligations

We do not sell your personal information to third parties.

3. SMS/Text Message Communications

Customers opt in to receive marketing SMS messages from Reclaim Dental Milling LLC by entering their phone number into a website form that explains promotional content and provides opt-out instructions. Proof of consent is available at https://digital.reclaimdentalmilling.com/

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP to any message, and you may reply HELP for assistance. Consent to receive marketing text messages is not a condition of purchasing any goods or services.

4. Protection of Case Data

We understand the sensitive nature of dental case files.

  • Digital case files are stored securely.
  • Access is restricted to authorized technicians and staff.
  • We implement technical and organizational safeguards to protect your data.

Dental professionals are responsible for ensuring patient data is submitted in compliance with applicable laws.

5. Payment Security

Payments are processed through secure, encrypted payment gateways.

We do not store full credit card details on our servers.

6. Cookies & Tracking Technologies

Our website may use cookies to:

  • Enhance user experience
  • Analyze site traffic
  • Improve functionality

You may disable cookies in your browser settings, but some features may not function properly.

7. Third-Party Services

We may use third-party providers for:

  • Payment processing
  • Shipping services
  • Website analytics
  • Email communications

These providers only access information necessary to perform their services and are required to protect your data. Text messaging originator opt-in data and consent will not be shared with any third parties for marketing purposes, as described in Section 3.

8. Data Retention

We retain personal and case information only as long as necessary to:

  • Fulfill service obligations
  • Maintain business records
  • Comply with legal requirements

9. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Request access to your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent where applicable

To exercise these rights, contact us at: info@reclaimdentalm.com

10. HIPAA Considerations

Reclaim Dental Milling supports compliance with applicable healthcare privacy regulations. Dental professionals are responsible for ensuring that patient data submitted complies with all relevant legal requirements.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

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