Privacy Policy

Effective Date: January 1, 2025

Reclaim Dental Milling (“Company,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing our website or submitting a case, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

Full Name
Company / Dental Lab Name
Email Address
Phone Number
Billing & Shipping Address
Payment Information

B. Professional Information

License details (if required)
Case files (STL or other accepted formats)
Treatment specifications

C. Technical Information

IP address
Browser type
Device information
Cookies and usage data

2. How We Use Your Information

We use collected information to:

Process orders and case submissions
Provide dental milling services
Communicate regarding orders and support
Improve our website and services
Send service updates or important notifications
Comply with legal and regulatory obligations

We do not sell your personal information to third parties.

3. Protection of Case Data

We understand the sensitive nature of dental case files.

Digital case files are stored securely.
Access is restricted to authorized technicians and staff.
We implement technical and organizational safeguards to protect your data.

Dental professionals are responsible for ensuring patient data is submitted in compliance with applicable laws.

4. Payment Security

Payments are processed through secure, encrypted payment gateways.
We do not store full credit card details on our servers.

5. Cookies & Tracking Technologies

Our website may use cookies to:

Enhance user experience
Analyze site traffic
Improve functionality

You may disable cookies in your browser settings, but some features may not function properly.

6. Third-Party Services

We may use third-party providers for:

Payment processing
Shipping services
Website analytics
Email communications

These providers only access information necessary to perform their services and are required to protect your data.

7. Data Retention

We retain personal and case information only as long as necessary to:

Fulfill service obligations
Maintain business records
Comply with legal requirements

8. Your Rights

Depending on your jurisdiction, you may have the right to:

Request access to your personal data
Correct inaccurate information
Request deletion of your data
Withdraw consent where applicable

To exercise these rights, contact us at:
info@reclaimdentalm.com

9. HIPAA Considerations

Reclaim Dental Milling supports compliance with applicable healthcare privacy regulations. Dental professionals are responsible for ensuring that patient data submitted complies with all relevant legal requirements.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.